Microsoft acknowledges Outlook retains crashing on startup, points workaround

Microsoft Outlook

Microsoft has mentioned that’s nicely conscious of a difficulty in Outlook Desktop acknowledging that the applying is closing or crashing for customers virtually instantly after beginning it. After preliminary investigation the corporate was capable of decide that the app, for some purpose, is unable to assign correct e mail deal with values inflicting it to cease working. Mainly the EmailAddress key within the registry stays clean.

Nevertheless, Microsoft has not been ready to determine why that is occurring. It explains:

This concern happens when the EmailAddress string information worth beneath the Workplace identification is clean.

Registry path: ComputerHKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0CommonIdentityIdentities


We have no idea why the EmailAddress key just isn’t being set correctly. It’s finest if this secret is set by the Workplace software, so it’s most popular to make use of essentially the most supported choices first.

Therefore, the picture on the left (under) exhibits the occasion the place Outlook will crash as there isn’t a e mail deal with worth in that key. In the meantime the one on the proper the place a e mail worth is current doesn’t shut.

Outlook crashes with no email string

Outlook  does not crash with email string

So the workaround that Microsoft has supplied revolves round this although additional investigation is being carried out to determine why such a factor is occurring.

To work across the concern, strive the next solutions:

  • Signal out of Workplace after which signal again in to Workplace to repopulate the identification registry settings. For extra data, use Register to Workplace.
  • If the identification continues to be not getting set correctly you possibly can flip off Help Diagnostics which turns off the choice to submit an In App ticket utilizing Assist, Contact Help, and its characteristic path that triggers Outlook to cease responding. For extra data, use Disable help diagnostics in Outlook
    [HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookOptionsGeneral] DisableSupportDiagnostics”=dword:00000001
  • You possibly can strive manually setting the e-mail deal with to the identification of the person that’s seeing the problem within the registry path referenced within the concern specifics above.

You might discover extra particulars on the official help article right here.

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